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Trend Hub Co- Return and Cancellation Policy
At Trend Hub Co , all our products are custom-printed and made to order just for you. Because of the custom nature of our products, we have specific guidelines regarding returns and cancellations. Please read them carefully before making a purchase.
1. Cancellations
  • Time Window: You can request an order cancellation within 2 hours of placing your order.
  • In-Production Orders: Once an order moves into the production stage, it cannot be canceled, modified, or refunded, as the manufacturing process has already begun.
  • How to Cancel: To request a cancellation, please email us immediately at Faseehamees96@gmail.com  with your Order Number.
2. Damaged, Defective, or Incorrect Items
We want you to love your purchase! If your order arrives damaged, has a manufacturing defect, or if you received the wrong item (wrong size, color, or design), we will gladly arrange a free replacement or a full refund.
  • Timeframe: You must report the issue within 14 days of delivery.
  • Requirements: Please do not mail the item back. Instead, send an email to faseehamees96@gmail.com with:
    1. Your Order Number.
    2. Clear photos or videos showing the defect, damage, or the incorrect item received.
    3. A photo of the shipping label on the package.
Once approved by our team, we will immediately process your reprint or refund.
3. Exceptions / Non-Returnable Items
Because each item is custom-made to order, we cannot accept returns, exchanges, or offer refunds for the following reasons:
  • Buyer’s Remorse: We do not offer refunds if you change your mind after the item has been printed or delivered.
  • Incorrect Size or Color Ordered: We provide detailed size charts on every product page. Please review them carefully before ordering, as we cannot replace items due to incorrect sizing choice.
  • Incorrect Address: If a package is undeliverable or lost due to an incorrect shipping address provided by the customer, we cannot offer a refund or free replacement. A new order will need to be placed at the customer’s expense.
4. Refunds Process (If Applicable)
If a refund is approved for a damaged or defective item, it will be automatically processed back to your original payment method. Please note that it can take 5–10 business days for your bank or credit card company to process and post the refund.